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	International best selling authors Mark Samuel and Sophie Chiche offer two books on Personal and Organizational Accountability.



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IMPAQ is the global leader in the movement of personal and organizational accountability, where "people can count on each other" to make the workplace, community and world a better place to live. We assist individuals, corporate enterprise, health care, education, government and society at large to achieve unrealized success. Our Accountability-based consulting and training services/products extend well beyond attaining measurable results raising the consciousness of Accountability as a core value for exceeding current standards of excellence.

IMPAQ believes that Accountable organizations create an environment where people can count on each other to achieve business results with higher quality and fewer resources, and sustain greater levels of trust and morale.

Accountable organizations retain top talent, since they have an environment where others can be counted on to support their performance and achievements.

Accountable organizations have higher customer satisfaction; since people can be counted on to provide excellent customer service inside and out.

Accountable organizations consistently meet their business goals by the measurable improvement of performance execution - "organizational habits", not just development of their processes, skills, competencies or balanced scorecard.

Accountable organizations become the benchmark in their industry by developing cross-functional accountability as their core competence, which eliminates the territorialism/silos that cause wasted resources, project breakdowns and poor customer service.

Accountable organizations don't get paralyzed by focusing on perfection. They are quicker to respond to change, because they focus on proactive recovery, which eliminates the "blame game" and keeps them moving and on track.

Accountable organizations have effective leadership at all levels, since they are promoting people they can count on to keep performance commitments, surface and solve problems and share information effectively, while enabling others to be successful.

Accountable organizations accomplish measurable goals and stimulate innovation and responsible risk taking, since they have developed a "safe" environment that inspires each person to "think outside of the box" to reach new levels of excellence.

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You deserve consulting services that deliver results. We are committed to achieving the outcomes you desire and have the track record to guarantee those results. If you do not achieve the agreed upon goals from our project, we will refund you the money that you have paid for our services.