IMPAQ's most comprehensive offering is for organizations dedicated to raising their performance standards by implementing a new business model, service delivery model or by changing their organization's culture. This effort breaks down silos, develops new habits of performance execution and establishes measurable and sustained business results within six months.

While each engagement is customized, IMPAQ uses a systematic methodology delivered in five phases:

Phase 1: Accountability Assessment

Identify patterns of breakdown in execution between organizational levels and functional areas. Not only will the organization become clear on where accountability is breaking down, key habits of execution will be identified for development to insure even greater organizational success. The result: a new level of clarity about the organization, clear direction for improvement and specific recommendations to achieve desired business outcomes.

Phase 2: Executive Alignment and Focus

Working session to build demonstrated alignment for the organization's "Picture of Success" and prepare executive's to lead and monitor organizational change and guide middle management. Executives will learn about the key strategies for increasing organizational performance, leading change and developing middle managers to be more effective change agents.

Phase 3: Middle Managers as Leaders of Change

Develop middle managers into a unified team of change agents responsible for achieving the organization's priorities and deliverables as established by executives. Using IMPAQ's Agreements for Excellence System, middle managers will develop cross-functional collaboration and teamwork that breaks down silos and builds ownership for achieving business results. Middle managers develop specific strategies and actions to improve execution, relationships and deliverables - all linked to produce the organization's priorities and business outcomes.

Phase 4: Increase Supervisor and Employee Accountability and Support

Implement a custom version of Accountability Based Leadership with middle management while Implementing the Power of Personal Accountability with all employees so all individuals develop a new standard of performance, communication and engagement linked to the organization's goals.

Phase 5: Measure, Monitor and Transfer for Sustainability

Establish measurements that are monitored throughout phases 2 through 4. Also, develop internal change agents to continue the organizations "Accountability movement" to support improved and sustained results.

Culture Change Services Information Sheets

Accountability Based Leadership - PDF File

Agreements for Excellence System - PDF File

Power of Personal Accountability - PDF File