One of the keys to implementing culture change or any change effort is the comprehensive, simple and meaningful measurement that provides an accurate picture of your organization. IMPAQ accomplishes by focusing on and measuring three variables associated with business outcomes: Execution, Relationships and Deliverables as pictured below.

By improving each of these fundamental areas associated with Business Outcomes, the organization has a system to track and sustain changes.

Execution - Defined as the link between people and departments to produce specific outcomes, execution represents the "habits" of an organization. Some fo the common habits in an organization includes:

• Silo thinking and behavior
• Blame as a reaction to problems and challenges
• Activity-driven rather than outcome-driven behavior and actions
• Ignoring low performance of teams or individuals
• Slow decision making that ignores the impact on those outside of the decision
• Inconsistent leadership practices and standards, and not communicating with "one" voice to others - creating confusion at best and resentment at worst

Relationships - represent the interactions people have with each other to support effective execution. The primary relationship issues include:

• Trust
• Support
• Open and honest communication
• Respect
• Openly sharing information
• Utilizing diverse abilities
• Effectively managing conflict

Deliverables - represent the projects and initiatives that the organization needs to accomplish to achieve business results. Execution and relationships are in service to achieving deliverables on schedule, in budget with desired business outcomes as the goal. Deliverables include:

• Projects
• Change initiatives
• Market share growth goals
• Technological advancements
• Customer service initiatives

IMPAQ's system of change not only impacts Execution, Relationships and Deliverables, but the measurements for each area are correlated to each other in order to provide a clear picture of organizational effectiveness - important for diagnosing and leveraging areas for improvement to optimize results in the least amount of time.

To get a clearer picture of the power of this approach and the measurements associated with change, please visit our Case Studies located in our resources section.